Order Terms and Conditions:
Effective Date: November 25, 2024
Thank you for choosing MAO'S FACTORY and the BIG FORK BBQ!
By placing an order through our website, you agree to the following terms and conditions.
1. General Terms
These terms govern all orders placed for BIG FORK BBQ products.
By completing your order, you confirm that the information provided is accurate and that you are authorized to make the purchase.
2. Pricing and Payment
All prices are listed in USD and are subject to applicable taxes and shipping fees.
Payment must be completed at the time of order placement. Accepted payment methods include credit/debit cards, PayPal, and Apple Pay.
We reserve the right to update prices at any time but will honor the price shown at the time of your order.
3. Order Processing
Orders are processed within 1-3 business days upon successful payment.
You will receive an order confirmation email with details of your purchase.
4. Shipping and Delivery
We offer shipping to United States and Canada.
Estimated delivery times depend on your location and chosen shipping method.
Shipping costs are calculated at checkout and are non-refundable.
MAO'S FACTORY is not responsible for delays caused by couriers or unforeseen circumstances.
5. Cancellation Policy
Orders can be canceled within 24 hours of placement by contacting our customer service team.
After this period, cancellations may not be possible if the order has already been processed or shipped.
6. Returns and Refunds
We accept returns of unused and unopened items within 30 days of delivery.
Refunds will be issued to the original payment method after the returned item is inspected and approved.
Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
7. Product Warranty
BIG FORK BBQ products are covered by a 1-year, limited warranty against manufacturing defects.
Warranty claims do not cover damages caused by misuse, improper care, or normal wear and tear.
8. Liability Disclaimer
MAO'S FACTORY is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
Always follow safety guidelines provided with the product to ensure proper and safe usage.
9. Customer Support
For questions or concerns about your order, please contact us at:
Email: maobigforkbbq@gmail.com
Phone: +1 (954) 708-7856
10. Changes to Terms
We reserve the right to modify these terms and conditions at any time.
The updated terms will be posted on this page with the effective date.
Thank you for shopping with MAO'S FACTORY.
We are committed to providing premium products and excellent service.
